Contact Information
AVANT Network Solutions is headquartered in Akron, Ohio, and provides service to a large portion of Northeast Ohio.
- Phone/Text: 330-606-4676
- Email: support@avantetworksolutions.com
Note: We’ve partnered with SyncoMSP to provide a one-stop location for general inquires and support ticket generation. To request an initial estimate, please fill out the “Start A New Service Ticket” form.
Requesting Support
Existing Customers
Support requests from our Managed Services customers fall into three categories based on their importance, the number of people affected, and other factors. Please see our IT Managed Services page for more information on our support categories and SLA.
If you have a break/fix request, you’ll receive an initial response within 24 hours with a maximum time to resolution of three days (excluding parts).
New Customers
When you contact AVANT Network Solutions for the first time, you can expect to hear from us within one business day. As part of our commitment to customer service, new customers are treated to an onboarding process to ensure we understand you and your needs:
Discovery
During a discovery call, we’ll introduce ourselves, our services, and discuss your initial request and answer any questions you may have. Typically, we’ll schedule an onsite meeting to get a better understanding of your business and provide a comprehensive estimate.
Proposal
We’ll provide a proposal, scope of work and estimate via email within one week of the discovery meeting. All documents and details are available via our secure customer portal. If any changes are requested, we’ll process those and provide a new package within a few business days.
Acceptance
Once you accept the proposal, a ticket is created in our system. You’ll be updated regularly via email on the a project’s progress and deliverables.
Note: Partial payment is required prior to equipment and Managed Services orders, if applicable.
Procurement
If equipment is part of your proposal, you can expect cloud services within 1-3 days and more traditional equipment between 5-7 business days. You’ll be kept informed every step of the way.
Note: Shipping delays can extend the estimate for traditional equipment.
If your solution doesn’t require any equipment procurement and installation, we proceed directly to resolution.
Implementation
Once all equipment arrives, we perform remote configurations. After a seven-day, burn-in period takes place to ensure no equipment is defective from the manufacturer, final installation is scheduled. If final installation occurs off-hours, we provide “Day One” support to ensure everything is working as expected.
Resolution
When only professional services are required (situations where there’s no need to procure and implement equipment), we’ll be sure to resolve your request within 1-3 days of acceptance.
Documentation And Transition To Support
We provide as-built documentation within seven days of final installation. Documentation includes how to contact us for post-implementation support. We also provide training if it’s needed or requested.
Our Service Area
Please consult the list below to see which counties we serve in Northeast Ohio:
- Cuyahoga
- Geauga
- Lake
- Lorain
- Medina
- Portage
- Stark
- Summit
- Wayne
